| Category | Examples | Collected |
|
A. Identifiers
|
Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier,
Internet Protocol address, email address, and account name
|
YES
|
|
B. Personal information categories listed in the California Customer Records statute
|
Name, contact information, education, employment, employment history, and financial information
|
YES
|
|
C. Protected classification characteristics under California or federal law
|
Gender and date of birth
|
YES
|
|
D. Commercial information
|
Transaction information, purchase history, financial details, and payment information
|
YES
|
|
E. Biometric information
|
Fingerprints and voiceprints
|
YES
|
|
F. Internet or other similar network activity
|
Browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems, and
advertisements
|
YES
|
|
G. Geolocation data
|
Device location
|
YES
|
|
H. Audio, electronic, visual, thermal, olfactory, or similar information
|
Images and audio, video or call recordings created in connection with our business activities
|
YES
|
|
I. Professional or employment-related information
|
Business contact details in order to provide you our services at a business level or job title, work history, and professional qualifications if you
apply for a job with us
|
|
|
J. Education Information
|
Student records and directory information
|
|
|
K. Inferences drawn from other personal information
|
Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an
individual’s preferences and characteristics
|
NO
|
16. REFURN POLICY
16.1. Refund Conditions
Request Deadline:
- Submit a refund request to HeyJapan within 03 days (72 hours) from the time of activation.
- After 03 days (after 72 hours) from the time of activation, refunds are not supported.
Refundable cases:
- The App has a technical error that cannot be resolved within 07 working days.
- The customer accidentally purchases the same service package twice or more.
- Customers transfer payment with an amount exceeding the value of the service package.
Cases that are not eligible for a refund:
- Customers change their minds and do not want to continue using the App.
- Customers make a wrong purchase (We consider that making a purchase and performing the payment confirmation steps in turn is not considered a wrong purchase).
- Customers submit a refund request after 03 days (72 hours) from the time of App Activation.
- Other unreasonable refund reasons.
16.2. Refund processing and refund fees
Customers purchasing via IAP:
- For customers purchasing via Google Play:
Customers are determined to meet all conditions for refunds, and are supported to refund 100% of the purchased package value.
- For customers purchasing via Appstore:
Customers are determined to meet all conditions for refunds, and are supported to refunds, the amount the customer receives is the amount after deducting contractor tax. (Contractor tax at the time of promulgation of this regulation is 15%)